FAQ

Concentrate On Personal Care,Beauty Wellness,Sport Health and Promotional Gifts

Home FAQ

Typically in our industry you are charged for any ‘overruns’ – we don’t! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation.

If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you.

Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.

Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!

No! If you place an exact reorder (same art and item) you aren’t charged a set-up charge again. Also, once we’ve done your logo in a digitized format for embroidery, we don’t charge you a new tape or digitizing charge to embroider any other item!

Yes! We’re happy to send you a sample of an item(s) you’re considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low.

Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don’t usually find the need to!).

Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed!

If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact your Customer Care Representative and we’ll rerun your order or refund your money.

We’ll even pay the shipping to get the problem product returned. We are in this for the long-haul and will work with you to be sure you’re 100% satisfied. Really!

Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible.

If you need to order more than the quantities shown please call us as additional discounts are available. Remember, you can use our patent-pending ‘Glide’ technology to order ‘in-between’ quantities – so you can order exactly how many you need and save money too!

Don’t worry. Send us what you have. Our professional art team (the largest in the industry!) will work with what you have to create exactly what you need – FREE. Don’t have art?

Just tell your Customer Care Rep what you’re thinking of, and we’ll create it for you – FREE. Nearly every other promotional products company we know of charges for these services in some way – not us – it’s a tremendous value!

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to sales@person-cares.com.

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible.

Your Customer Care Representative will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose.

As part of the online order process we show you the shipping charges for ground, 15-30-days and next day shipment. If you need an item faster than the production time shown or if you have any questions contact us – we love a challenge and would be happy to help!

Sure! Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist.

In many cases yes. It’s best to work with our Customer Care team on this as each case is a bit different. Please contact us!

Yes. Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to help.

You can speak to the Manager directly about the problem. For contact details of the store you can use the store loctor If your complaint is about the Manager, please contact the Customer Care team using this contact us page

You may obtain a copy of your invoice by emailing us at sales@person-cares.com. Please supply us with your contact information, as well as the order/invoice number. You may also call our Invoice Request Line at 866-323-5465.

If you experience any problems on our website, email sales@person-cares.com or call us.

You can also browse products by category, using the top navigation bar.If you are unable to locate a product, please email us :sales@person-cares.com or call us for assistance.

When you click on a product name, you will be taken to the product page with information and a picture of the product. If more details are available, you will find them on the product description tab. Customer reviews may also assist you in deciding on which products are right for you.

The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.

All prices and product information are subject to charge without notice.

If you find a lower total price (product, imprinting, art, etc.) for any product we sell let us know within 30 days of your purchase and we’ll refund double the difference in prices.

Many MSDS sheets are available online under the "Documents" tab of the product webpage. If you have checked the product page and do not see the MSDS link, please contact our email:sales@person-cares.com to request one.

PersonCare guarantees satisfaction with every product we sell. If an item does not meet your expectation, after approve you may return an item within 30 days from the date of purchase. See our Return & Exchange Policy.

Paypal,TT,WesternUnion,LC.30% TT in advance as deposit,the balance before Shiping.

PersonCare recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry.